customer_id,branch,tangibles,reliability,responsiveness,assurance,empathy,satisfaction,loyalty
B001,Takoradi,4.59,3.48,2.61,4.2,4.77,3.14,3.13
B002,Takoradi,3.93,4.98,3.17,3.54,3.86,4.07,3.19
B003,Takoradi,2.44,2.84,4.15,2.77,3.98,2.95,2.01
B004,Takoradi,3.97,3.99,4.02,3.03,3.23,4.2,3.28
B005,Takoradi,3.92,3.52,3.17,4.55,2.64,2.95,2.77
B006,Osu,3.83,3.29,4.73,3.55,4.63,4.41,4.07
B007,Kumasi,4.27,3.35,3.85,2.71,2.94,3.27,2.37
B008,Kumasi,4.14,4.67,3.03,3.85,2.93,3.72,4.47
B009,Tamale,3.26,4.14,2.41,4.73,3.82,3.64,3.22
B010,Osu,4.29,3.6,3.24,2.78,1.42,3.38,3.55
B011,Tamale,3.53,3.97,3.73,3.15,2.73,3.49,3.01
B012,Kumasi,2.97,2.79,4.41,4.06,3.01,3.94,3.22
B013,Osu,4.06,2.39,3.85,4.13,3.91,3.38,3.66
B014,Kumasi,3.17,4.17,3.94,5.0,3.8,3.78,3.67
B015,Takoradi,4.52,4.17,3.03,3.74,3.6,3.99,4.17
B016,Osu,2.1,3.91,4.02,3.61,3.8,3.51,3.51
B017,Osu,4.04,2.39,3.93,4.56,4.68,3.29,3.48
B018,Osu,3.09,3.2,4.26,3.47,3.86,3.1,3.67
B019,Osu,3.73,3.2,3.22,2.66,3.97,3.34,3.62
B020,Tamale,3.07,4.13,3.44,4.01,4.23,3.45,3.36
B021,Kumasi,3.5,3.97,4.2,2.86,3.25,4.43,4.28
B022,Takoradi,3.66,4.03,3.01,4.21,4.37,5.0,4.03
B023,Tamale,4.39,4.15,3.79,3.27,4.21,4.52,3.93
B024,Osu,3.04,4.49,3.96,3.88,2.72,4.6,3.58
B025,Kumasi,4.66,3.64,3.87,4.73,3.65,3.71,3.68
B026,Osu,3.79,3.33,3.63,4.06,2.93,4.36,4.21
B027,Takoradi,3.45,3.86,3.12,4.52,3.19,3.61,2.93
B028,Tamale,3.18,3.29,3.61,3.39,3.05,3.57,3.4
B029,Takoradi,2.78,4.27,3.78,2.76,3.61,3.44,2.94
B030,Takoradi,3.46,2.97,3.78,3.03,3.94,3.35,3.12
B031,Tamale,3.95,4.44,3.49,2.85,4.9,4.01,3.42
B032,Takoradi,4.08,4.12,4.4,2.73,4.1,3.27,2.78
B033,Osu,3.99,3.88,3.52,3.32,3.33,3.74,2.84
B034,Kumasi,3.98,4.42,2.68,3.24,2.48,3.76,3.01
B035,Osu,3.85,3.08,3.51,3.22,5.0,3.66,3.48
B036,Kumasi,3.79,3.31,4.88,3.42,3.93,3.68,3.64
B037,Tamale,3.93,3.79,4.0,3.99,3.68,3.95,4.2
B038,Kumasi,4.87,3.25,3.32,3.04,3.87,4.53,3.41
B039,Takoradi,3.52,4.23,3.38,3.7,4.84,4.51,3.37
B040,Takoradi,4.28,3.79,2.84,3.92,3.62,3.79,3.44
B041,Osu,1.69,3.6,4.01,2.42,3.72,3.18,3.25
B042,Osu,3.29,4.0,3.27,4.08,3.62,3.94,4.18
B043,Tamale,3.31,4.01,3.19,4.85,3.94,3.84,2.84
B044,Kumasi,3.98,2.78,4.16,4.27,1.71,3.47,3.41
B045,Tamale,2.71,3.65,4.87,3.05,3.08,3.64,3.11
B046,Osu,4.15,4.74,3.8,3.39,3.84,3.94,3.97
B047,Takoradi,3.61,3.97,4.19,4.39,4.61,4.05,3.8
B048,Tamale,3.22,3.91,4.11,3.7,2.54,3.45,3.18
B049,Tamale,3.23,4.67,2.08,2.6,2.28,3.57,3.39
B050,Kumasi,4.13,5.0,3.53,2.88,3.29,3.5,2.77
B051,Takoradi,3.29,4.12,3.58,3.87,4.0,3.1,2.84
B052,Tamale,3.76,2.59,2.58,4.31,4.21,3.8,2.75
B053,Kumasi,2.58,3.0,3.57,3.43,4.33,3.61,4.27
B054,Osu,4.2,2.62,4.13,3.15,3.46,3.76,3.45
B055,Kumasi,3.81,2.84,4.27,4.07,4.33,2.99,4.05
B056,Kumasi,3.23,4.26,2.43,3.59,4.11,3.62,4.36
B057,Tamale,4.32,4.65,4.84,3.09,3.84,4.32,3.76
B058,Kumasi,3.18,3.54,2.92,2.85,3.55,2.52,2.62
B059,Takoradi,5.0,4.7,3.15,5.0,3.29,4.31,2.99
B060,Takoradi,4.23,5.0,4.29,3.5,3.55,4.36,3.36
B061,Osu,4.42,3.61,3.56,3.56,3.93,3.99,3.93
B062,Kumasi,4.19,2.83,3.43,4.96,2.69,3.52,3.5
B063,Takoradi,4.33,3.28,3.24,3.49,3.03,3.26,3.13
B064,Kumasi,4.04,3.99,3.28,4.37,2.5,4.01,4.0
B065,Takoradi,3.23,3.21,3.29,5.0,5.0,4.02,3.86
B066,Tamale,4.06,3.89,3.82,3.76,3.67,4.37,3.99
B067,Osu,3.13,3.86,3.16,3.36,5.0,4.64,3.62
B068,Tamale,4.54,3.63,3.84,3.59,4.0,3.59,2.62
B069,Kumasi,3.28,3.17,3.64,3.77,3.95,3.07,3.21
B070,Osu,3.52,3.5,4.05,3.41,1.35,3.29,4.08
B071,Kumasi,3.55,2.5,2.78,4.54,3.72,3.2,2.94
B072,Kumasi,3.73,4.88,3.97,2.83,3.83,4.19,3.95
B073,Tamale,3.4,3.96,3.83,3.31,4.32,3.74,2.95
B074,Osu,4.15,2.82,3.58,4.22,4.1,4.15,3.87
B075,Osu,3.4,2.8,3.46,2.69,4.24,3.59,3.51
B076,Takoradi,3.28,3.26,3.16,4.84,4.18,4.68,3.7
B077,Tamale,3.03,4.41,3.47,3.73,2.72,4.41,3.35
B078,Kumasi,3.67,4.47,3.19,3.01,2.31,3.2,3.58
B079,Kumasi,3.26,3.15,2.29,2.21,4.49,3.27,3.37
B080,Takoradi,4.0,2.7,3.66,3.45,4.16,4.07,3.41
B081,Osu,3.91,3.51,3.81,3.12,3.55,3.85,3.9
B082,Kumasi,2.34,2.9,3.13,3.4,2.97,2.49,2.4
B083,Takoradi,2.9,3.41,3.52,4.39,2.18,3.72,3.49
B084,Kumasi,2.34,2.68,4.01,3.24,3.83,2.82,3.47
B085,Takoradi,3.47,3.82,3.98,3.75,3.47,3.42,2.78
B086,Kumasi,3.67,4.48,3.79,2.67,2.55,4.02,3.2
B087,Takoradi,3.5,3.09,2.67,2.75,3.22,2.79,3.01
B088,Takoradi,3.84,3.14,3.14,4.17,2.36,3.39,3.57
B089,Kumasi,3.7,4.35,3.71,3.67,3.58,4.36,4.73
B090,Osu,4.8,3.52,3.22,3.99,3.66,3.66,4.56
B091,Tamale,2.82,3.72,3.42,3.41,3.43,3.9,3.24
B092,Tamale,3.34,3.45,5.0,2.79,3.22,3.55,4.26
B093,Kumasi,2.8,4.41,2.87,3.21,4.48,3.01,2.76
B094,Kumasi,3.36,3.16,2.86,3.94,2.82,3.05,2.86
B095,Takoradi,4.83,3.37,3.02,2.73,2.73,3.38,2.67
B096,Kumasi,4.54,3.06,3.69,3.79,3.92,3.96,4.19
B097,Takoradi,2.85,3.66,2.11,3.91,4.55,4.24,3.71
B098,Osu,5.0,3.7,3.41,3.59,4.54,4.24,3.2
B099,Osu,3.99,4.77,3.74,3.65,3.1,4.94,3.78
B100,Takoradi,3.79,3.87,3.59,3.21,3.61,3.3,2.59
B101,Kumasi,2.61,2.84,4.47,3.09,3.76,3.11,3.16
B102,Osu,2.15,4.17,3.74,3.79,3.42,3.4,3.59
B103,Kumasi,3.55,4.42,4.67,2.39,4.48,3.63,3.07
B104,Takoradi,3.5,2.6,3.5,4.21,4.64,3.93,3.68
B105,Tamale,3.29,3.45,5.0,4.31,3.35,5.0,4.08
B106,Osu,4.31,3.08,3.09,3.14,3.0,3.95,3.32
B107,Tamale,1.92,2.32,3.75,2.58,3.7,3.34,3.14
B108,Tamale,3.3,3.9,3.8,3.39,3.91,3.66,3.77
B109,Kumasi,3.31,4.8,3.39,3.37,2.31,4.36,4.46
B110,Tamale,3.9,3.01,4.78,3.33,3.97,3.36,3.25
B111,Takoradi,4.17,3.84,2.89,2.84,3.49,3.27,3.83
B112,Takoradi,3.52,2.99,3.83,3.49,3.51,3.78,3.92
B113,Osu,3.79,4.0,4.3,3.17,4.59,4.22,3.54
B114,Osu,4.68,3.78,2.74,3.35,3.46,3.31,4.03
B115,Kumasi,4.88,4.62,3.9,3.47,3.08,4.7,4.25
B116,Kumasi,3.18,3.77,2.36,5.0,3.48,3.89,3.4
B117,Kumasi,3.37,3.45,3.38,3.34,3.31,3.47,3.19
B118,Osu,4.23,3.54,3.44,3.9,3.47,3.47,3.81
B119,Tamale,3.43,4.62,2.58,2.96,4.43,3.8,3.9
B120,Osu,4.39,3.81,4.17,4.1,3.1,3.3,3.59
B121,Takoradi,2.15,3.86,5.0,2.97,4.44,3.68,3.73
B122,Osu,3.55,3.27,3.45,3.06,3.01,3.17,4.04
B123,Takoradi,3.33,5.0,3.4,3.61,3.13,4.25,3.87
B124,Takoradi,4.19,4.73,3.75,2.33,3.51,3.75,2.62
B125,Kumasi,3.33,4.62,3.22,2.96,4.66,3.26,2.85
B126,Tamale,2.6,5.0,3.75,4.83,2.2,4.09,3.89
B127,Takoradi,3.18,3.37,2.92,4.07,4.29,3.44,3.32
B128,Osu,3.51,3.84,2.19,3.94,4.0,3.52,3.27
B129,Tamale,3.77,2.95,2.67,2.08,3.42,3.01,2.61
B130,Takoradi,4.89,3.89,3.53,3.59,3.5,4.93,4.25
B131,Tamale,4.31,2.87,3.4,4.03,4.46,3.75,3.23
B132,Tamale,3.14,3.85,3.94,2.54,3.72,2.96,3.52
B133,Kumasi,2.96,3.09,2.73,3.19,2.47,2.86,2.38
B134,Takoradi,2.74,2.96,4.16,2.23,3.95,3.26,3.78
B135,Tamale,2.48,3.07,3.56,3.99,4.46,3.2,3.54
B136,Kumasi,2.56,4.04,4.52,3.8,4.0,4.23,2.5
B137,Osu,3.95,3.97,3.54,3.72,3.84,3.76,3.18
B138,Tamale,2.72,4.33,3.26,4.87,3.68,3.47,3.13
B139,Tamale,4.72,3.3,2.23,3.96,3.28,2.93,2.93
B140,Takoradi,2.62,2.53,3.25,3.02,4.63,2.81,3.63
B141,Takoradi,2.75,2.87,2.95,4.18,2.36,3.71,3.29
B142,Osu,2.19,3.63,3.11,3.66,3.48,3.78,3.52
B143,Kumasi,4.08,3.25,3.03,2.95,3.27,3.26,2.62
B144,Tamale,4.5,2.52,3.63,2.25,2.94,3.86,3.71
B145,Kumasi,3.1,3.35,2.43,3.5,2.71,3.33,3.69
B146,Osu,4.73,4.51,4.13,3.97,3.51,4.65,3.71
B147,Osu,3.54,3.94,3.67,3.37,2.57,4.48,4.98
B148,Takoradi,3.73,3.38,4.06,4.02,4.6,3.92,3.58
B149,Kumasi,3.94,3.43,3.23,2.75,3.49,3.34,3.65
B150,Tamale,2.62,4.08,2.39,3.37,4.43,3.57,3.22
B151,Kumasi,4.2,3.58,4.46,3.45,3.25,3.13,3.55
B152,Kumasi,3.05,3.94,3.37,3.18,3.44,4.29,4.25
B153,Osu,3.48,4.54,2.79,2.95,4.58,3.65,2.82
B154,Tamale,3.77,3.17,2.44,4.54,3.47,3.69,3.02
B155,Tamale,3.81,4.33,4.19,3.29,3.26,3.16,3.11
B156,Kumasi,3.48,3.03,4.12,4.21,4.59,3.08,3.37
B157,Tamale,4.93,3.5,4.2,3.58,4.78,5.0,5.0
B158,Osu,4.0,4.2,2.9,4.63,2.41,3.76,3.44
B159,Kumasi,3.5,4.38,3.39,3.5,3.39,3.86,3.74
B160,Osu,3.31,2.96,4.69,4.81,3.07,3.55,3.26
B161,Tamale,5.0,2.98,4.02,2.73,3.96,3.51,4.93
B162,Takoradi,3.32,3.44,4.29,3.72,3.09,3.57,4.37
B163,Takoradi,4.17,5.0,3.23,4.34,3.15,4.63,4.01
B164,Osu,4.04,2.31,3.92,4.13,4.19,3.19,3.69
B165,Tamale,3.83,3.16,2.57,3.16,3.56,2.83,3.0
B166,Kumasi,4.3,3.3,4.29,5.0,3.69,3.83,4.66
B167,Kumasi,4.18,3.3,2.38,3.52,4.68,4.28,3.67
B168,Tamale,3.64,5.0,3.08,4.19,2.84,4.73,4.51
B169,Takoradi,4.44,3.83,3.94,3.2,3.3,3.38,3.52
B170,Kumasi,1.47,3.3,3.27,4.17,4.66,3.72,3.5
B171,Takoradi,4.46,4.6,3.32,2.4,2.6,3.62,2.81
B172,Osu,2.88,3.7,3.56,3.67,3.79,4.18,3.01
B173,Kumasi,4.13,4.26,3.75,2.46,3.34,3.51,3.74
B174,Tamale,4.01,3.55,4.68,3.55,2.62,2.93,3.28
B175,Kumasi,3.83,4.26,3.64,3.88,2.76,4.24,4.14
B176,Kumasi,3.86,3.87,3.29,2.9,3.05,3.39,3.4
B177,Takoradi,2.76,3.44,4.64,3.81,4.29,3.88,4.55
B178,Kumasi,3.96,4.63,4.4,3.48,3.55,4.26,3.47
B179,Tamale,3.59,3.55,3.3,3.78,4.33,3.77,3.88
B180,Takoradi,4.1,3.57,3.4,3.06,4.25,3.16,4.14
B181,Kumasi,3.52,3.31,5.0,3.46,3.98,3.56,2.43
B182,Kumasi,4.83,3.29,4.51,3.84,4.16,4.77,3.82
B183,Osu,3.27,2.82,3.99,3.42,3.31,3.81,2.75
B184,Takoradi,3.13,2.96,2.95,2.66,3.12,2.91,4.07
B185,Osu,4.33,2.25,3.5,3.44,4.21,3.77,3.79
B186,Kumasi,4.41,3.1,2.42,3.65,4.49,2.96,3.69
B187,Kumasi,3.68,2.81,2.38,4.24,2.94,3.2,2.72
B188,Takoradi,1.53,2.56,3.58,2.2,3.57,3.2,3.68
B189,Kumasi,4.7,3.01,3.72,1.91,4.31,3.37,3.26
B190,Osu,3.25,2.5,2.28,3.57,3.19,2.55,3.39
B191,Takoradi,3.93,3.03,4.4,2.92,5.0,4.83,4.26
B192,Osu,2.64,3.07,3.59,5.0,2.94,3.19,3.47
B193,Kumasi,3.65,3.97,2.24,2.67,3.93,2.88,2.78
B194,Tamale,3.01,2.27,3.56,2.95,3.05,3.11,2.58
B195,Tamale,3.29,3.48,3.41,5.0,5.0,3.98,3.83
B196,Tamale,2.94,3.11,4.04,3.97,2.87,3.28,3.39
B197,Takoradi,2.55,3.57,4.5,3.21,3.84,4.12,4.05
B198,Osu,3.99,3.37,4.35,4.22,3.07,4.46,4.54
B199,Takoradi,3.84,3.88,3.16,4.7,3.73,4.05,3.09
B200,Kumasi,4.52,4.08,3.86,3.53,3.42,4.56,2.7
B201,Takoradi,3.29,4.74,4.43,3.73,2.46,4.48,4.38
B202,Takoradi,4.37,5.0,3.6,4.76,3.46,4.45,3.59
B203,Kumasi,4.2,4.2,3.23,4.18,4.04,3.73,4.08
B204,Tamale,3.54,4.35,2.48,3.24,4.21,2.98,3.02
B205,Osu,3.86,2.42,4.31,4.24,4.52,4.01,3.92
B206,Tamale,3.62,4.4,3.44,3.96,2.77,3.73,3.68
B207,Osu,3.43,3.16,3.78,2.9,3.83,3.31,3.36
B208,Osu,2.69,3.33,3.78,2.84,3.2,3.95,3.6
B209,Takoradi,4.6,4.57,4.32,3.7,3.93,4.12,3.7
B210,Tamale,3.07,2.84,4.34,5.0,2.7,3.03,3.14
B211,Takoradi,3.97,3.26,3.02,3.29,3.57,3.7,2.26
B212,Tamale,3.77,3.83,4.41,3.4,3.36,4.29,4.34
B213,Kumasi,2.77,3.45,3.9,2.86,3.33,3.9,3.72
B214,Osu,4.2,4.32,5.0,3.1,3.54,4.67,3.78
B215,Takoradi,2.74,3.1,4.96,4.06,2.01,3.28,3.77
B216,Osu,2.95,3.53,4.25,4.47,2.76,3.77,2.95
B217,Takoradi,2.94,3.15,3.86,3.56,4.25,4.23,3.82
B218,Osu,3.66,4.44,3.34,4.38,4.69,3.56,3.51
B219,Takoradi,3.3,3.27,4.45,4.05,2.63,4.04,4.17
B220,Tamale,3.39,3.73,3.88,3.53,3.98,3.55,3.65
B221,Osu,3.53,3.32,3.35,4.25,4.02,3.1,2.96
B222,Takoradi,2.01,4.65,2.66,3.62,3.39,3.46,3.62
B223,Takoradi,4.02,3.31,4.54,4.08,4.62,4.21,4.71
B224,Kumasi,3.21,3.91,4.16,4.12,4.26,3.92,3.77
B225,Kumasi,3.58,4.41,3.31,5.0,2.5,3.67,2.64
B226,Kumasi,4.85,3.87,3.7,3.64,4.69,3.98,3.7
B227,Takoradi,3.36,3.97,3.28,3.56,3.83,3.78,3.09
B228,Kumasi,4.8,3.24,4.36,3.95,4.21,3.93,3.54
B229,Kumasi,3.79,2.18,2.33,3.13,3.36,2.94,2.39
B230,Kumasi,3.5,4.13,2.78,3.31,3.69,3.7,3.59
B231,Takoradi,3.71,2.74,3.52,4.93,3.4,4.02,3.27
B232,Tamale,4.75,3.75,3.91,3.32,3.0,3.53,3.85
B233,Osu,2.92,2.58,2.98,3.48,3.18,2.89,2.71
B234,Osu,4.15,3.36,3.92,4.68,3.53,3.76,3.9
B235,Osu,5.0,3.29,3.33,1.44,2.63,2.89,3.32
B236,Takoradi,3.5,4.47,3.32,4.52,3.97,4.35,3.53
B237,Takoradi,4.72,3.65,3.69,3.91,2.72,4.17,3.69
B238,Osu,2.59,3.21,4.72,3.84,4.35,3.82,4.15
B239,Osu,3.77,4.26,3.5,2.74,4.61,3.57,3.83
B240,Tamale,3.34,2.74,3.5,2.68,3.42,3.0,2.42
B241,Tamale,4.64,3.76,5.0,4.28,3.42,4.78,4.01
B242,Tamale,4.76,3.1,2.74,3.8,3.0,3.77,4.08
B243,Tamale,3.17,3.61,2.71,4.46,3.23,3.47,3.51
B244,Osu,3.54,3.69,3.11,3.74,3.78,4.05,2.88
B245,Takoradi,2.38,4.42,2.28,4.32,4.65,4.31,4.35
B246,Tamale,3.95,4.8,3.42,3.83,3.07,3.95,3.72
B247,Takoradi,3.55,5.0,4.09,3.04,3.45,4.11,3.99
B248,Kumasi,2.54,4.31,4.71,2.42,3.81,4.78,4.37
B249,Osu,3.01,3.73,2.99,3.99,2.86,3.28,3.62
B250,Takoradi,3.42,3.32,4.76,3.54,4.33,4.37,4.02
B251,Osu,3.82,3.62,4.81,3.8,3.64,4.09,3.37
B252,Takoradi,4.78,4.46,3.01,3.55,3.11,4.49,3.41
B253,Osu,4.18,3.13,3.16,3.64,2.04,3.24,3.12
B254,Tamale,3.7,4.27,4.23,2.61,4.32,3.31,4.36
B255,Takoradi,3.52,4.06,4.1,3.71,3.0,3.71,3.25
B256,Osu,3.94,3.15,3.07,3.37,4.01,3.94,3.35
B257,Kumasi,3.28,3.44,3.56,4.27,5.0,3.76,4.52
B258,Kumasi,4.44,3.47,2.94,3.83,3.59,2.92,3.46
B259,Takoradi,4.68,3.37,4.02,3.1,3.57,3.17,2.85
B260,Osu,3.77,3.78,4.19,3.25,4.31,3.89,2.69